JL Family Services

Getting Started with the Simple Practice Client Portal Mobile App

Simple Practice Mobile Application for Clients

Minimum requirements for the app

The SimplePractice Client Portal app is available for iPhones with iOS 13.0 or later and Androids with version 7.0 or later. The app is not compatible with iPads at this time.

To download the app, search for “SimplePractice Client Portal” in the App Store or Google Play Store and tap Get or Install.

Note: You must have an active account on your clinician’s Client Portal to use the app.

Features Available on App

With the SimplePractice Client Portal app, you can experience the key functionality of the Client Portal in the convenience of a mobile app. You can:

 


Note: What you can see and do in the SimplePractice Client Portal app is determined by your clinician. If you have questions about what’s available to you, please contact them directly.

Signing in to the App

To sign in to the app:
  • Enter the email address associated with your Client Portal
  • Tap Send link

 

  • Select Go to email and choose the mail app you’d like to open

  • Check your inbox for an email with the subject line “Sign in to your Client Portal
    • Tip: The subject line will include the date and time you requested the link. If you don’t see this email in your inbox, check your Spam, Bulk Mail, and/or Updates folders.
  • Tap Sign in
  • If you have multiple Client Portal profiles, select the one you’d like to view

Note: It’s important that the email address you enter matches exactly what your clinician has on file for you. If you’re having trouble logging in, see Troubleshooting Client Portal login issues. If you’re not sure if you’ve been given Client Portal access or don’t remember the email associated with your account, please contact your clinician directly.
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