JL Family Services

Optimizing your Device for the SimplePractice Client Portal

Clear your Browser Cache

A web browser’s cache stores small amounts of information from websites you visit to speed up your loading times. This can occasionally cause loading or formatting issues if the cached data conflicts with updates that are made to the website. To resolve these issues, we recommend clearing your cache regularly.
Tip: After clearing your cache, please close and reopen your browser.
Below, you’ll find instructions for clearing your cache in our supported web browsers:
To clear your cache in Safari:
  • Select Safari > Preferences
  • Click the Advanced tab
  • Check the box for Show Develop menu in menu bar
  • Navigate to Safari > Develop
  • Select Empty Caches

Keep your Browser Updated

We recommend that you use the most recent version of your preferred browser. Each browser update comes with improvements and performance fixes that keep your browser running smoothly and securely, whether you’re on the SimplePractice Client Portal or another site.
Below, you can learn how to update each of our supported web browsers:
Google Chrome
Mozilla Firefox
Microsoft Edge
Safari 
Exit mobile version