Simple Practice

Optimizing your Device for the SimplePractice Client Portal

To optimize your experience when viewing your Client Portal on a web browser, we recommend clearing your cache regularly and keeping your device up-to-date.

Clear your Browser Cache

A web browser’s cache stores small amounts of information from websites you visit to speed up your loading times. This can occasionally cause loading or formatting issues if the cached data conflicts with updates that are made to the website. To resolve these issues, we recommend clearing your cache regularly.
Tip: After clearing your cache, please close and reopen your browser.
Below, you’ll find instructions for clearing your cache in our supported web browsers:
To clear your cache in Safari:
  • Select Safari > Preferences
preferences.safari.safari.png
  • Click the Advanced tab
  • Check the box for Show Develop menu in menu bar
showdevelopmenucheckbox.safari.advanced.png
  • Navigate to Safari > Develop
  • Select Empty Caches
emptycaches.safari.develop.png

Keep your Browser Updated

We recommend that you use the most recent version of your preferred browser. Each browser update comes with improvements and performance fixes that keep your browser running smoothly and securely, whether you’re on the SimplePractice Client Portal or another site.
Below, you can learn how to update each of our supported web browsers:
Google Chrome
Mozilla Firefox
Microsoft Edge
Safari 

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