Simple Practice

Getting Started with Secure Messaging

Secure messaging lets you communicate directly with your clinician in a secure, HIPAA compliant way. You can view and respond to secure messages at any time in the Client Portal.

Sending a Secure Message

To send a secure message:

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Note: You won’t see the chat bubble icon if secure messaging is turned off for the practice.
  • Enter your message in the text box

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  • Press Enter or Return to send your message
  • Your clinician will be notified of your message

Receiving Secure Messages

When you receive a new message, you’ll be notified by email. Clicking Sign In will log you in to your Client Portal to view the message.

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Note: If you’re using the SimplePractice Client Portal mobile app, you can turn on push notifications for new messages.
In the Client Portal, a red dot on the chat bubble icon will indicate that you have unread messages. You can:
  • Click the red dot to view your unread message

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  • To reply, enter your message in the text box, then press Enter or Return
  • Your clinician will be notified of your response

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